Observations from the Bank Customer Experience Summit 2017

 

The Bank Customer Experience Summit took place in Chicago from September 18-20, 2017. Ryan Tuttle, Consumer Finance Industry Analyst, attended the show and observed several major storylines emerging at the summit. From the rise of fintech to interactive teller machines, it is clear that technology is fast-evolving in the banking world, but consumers still see in-person banking as an important part of their overall banking experience.