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Marketplaces, digital platforms that are open to third-party merchants, have steadily increased their share of global digital commerce. In 2017, digital marketplaces totalled USD$567 billion and accounted for 41% of all digital commerce sales, up from USD$290 billion and 17% in 2008 – a share gain of 24 percentage points.
Third-party merchants bring a wide selection of products, which attracts more customers, and enables greater sales possibilities.
No inventory risk
Third-party merchants hold the inventory, taking the risk that they may not sell everything.
A marketplace model means new products to sell to its third-party merchants, such as advertising and logistics.
As the marketplace neither holds the inventory nor is responsible for marketing or shipping the product, the marketplace transaction has a higher margin.
Ease of expansion
Without inventory, it is easier for a marketplace to set up in a new market. Its unique selection also encourages cross-border selection.
Loss of control
The owner of a marketplace can be limited in its ability to dictate pricing, delivery times or how a product is presented.
The openness of the marketplace can lead to counterfeit products being sold.
Third-party merchants can engage in poor behaviour, such as not shipping the product or shipping a product that does not match the description.
If the retailer has a hybrid model, the third-party merchants put more competition on the traditional wholesale model.
The customer may not understand that they are ordering from a third-party merchant, so if there is an issue the customer may blame the marketplace.
Marketplaces focus on speedy delivery, growing into the trend of instant delivery compared to previously taking several days.
International expansion plays the crucial role as the marketplace’s growth drives, leveraging loyalty to lock in customers.
Marketplaces embrace omnichannel retail through click-and-collect, product assortment, and loyalty integration tactics.
To learn about more trends in marketplaces operating in the digital age, watch Euromonitor International’s New Trends in Digital Marketplaces webinar on demand now!