Event: Etail Asia
Date: 7-9 March 2017
Venue: Marina Bay Sands
Event Description: eTail Asia is the region’s premier event for senior eCommerce and Multichannel Directors of leading retailers. Each year, Asia’s biggest names attend to network and get a 360° perspective on the most pressing challenges and opportunities in digital retail.
Speaker: Yu Xian Lim – Research Analyst
Presentation Date: 8th of March under STREAM A
Presentation Time: 16:50 – 17:20
Presentation Title: Taking stock – What can we learn from market insights to improve the customer experience and loyalty?
Presentation Description: This presentation will uncover the state of retailing in Asia across emerging and developed markets by detailing key trends and developments from Euromonitor’s Retailing research. It will outline the opportunities and challenges for retailers to survive an increasingly omni-channel environment and suggest ways to keep both physical and virtual customers happy with revolutionary retail concepts winning on customer experience and loyalty.