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Click and Collect: What Restaurants Can Learn From Retailing’s Hottest Omnichannel Trend

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By: Elizabeth Friend

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By: Michelle Malison

Click and collect has become a major trend in retailing, as operators seek to circumvent delivery costs and convert online purchases into brick-and-mortar visits. Meanwhile, restaurant chains are experimenting with maximising convenience and bringing on-demand immediacy into restaurants. In this podcast, Strategy Analyst Elizabeth Friend will interview Retailing Analyst Michelle Malison about what operators can learn from retailers who have already found success with click and collect.

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