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Emily Woon, Head of Pet Care Research, explains the importance of internet retailing in pet care and the future prospects of the industry. Internet retailing in pet care has become popular in some areas – such as South Korea, but is still a niche category in places like Western Europe. Most physical stores have launched online stores in the past decade.

For future prospects, Woon states that pet care services must concentrate on product portfolios and well-trained staff members to continue growth in this retailing sector.

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