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Showing 1 - 12 of 12 documents
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The Shift in How We Give Back

Consumers are embracing social causes with the aim of helping to enrich lives and make the world a better place. People are giving more than ever before in terms of helping strangers, donating money and volunteering their time. Euromonitor International’s GCT Survey of 2016 found that 53% of all respondents across all countries felt they […]
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Post-Purchase: A Top Consumer Trend for 2017

In 2017, shoppers will be paying more attention to their post-purchase experience, increasingly an important part of the value offer of a product or service. Post-purchase contact with the company’s representatives, the medium and the tone of the response are also critical parts of the customer journey, shaping their view of the business. With consumer […]
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