Click and Collect: What Restaurants Can Learn From Retailing’s Hottest Omnichannel Trend

by and
January 29th, 2017

Click and collect has become a major trend in retailing, as operators seek to circumvent delivery costs and convert online purchases into brick-and-mortar visits. Meanwhile, restaurant chains are experimenting with maximising convenience and bringing on-demand immediacy into restaurants. In this podcast, Strategy Analyst Elizabeth Friend will interview Retailing Analyst Michelle Malison about what operators can learn from retailers who have already found success with click and collect.

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Elizabeth Friend

Elizabeth Friend is the senior foodservice analyst at Euromonitor International, where she has covered the global restaurant space since 2011. She has a background in investment research and securities trading. Professional interests include studying consumer behavior all over the world, tracking what people eat and how they live their lives.

Michelle Malison

Michelle Malison is an Industry Research Associate for Euromonitor International. She has a bachelor’s in marketing from the University of Texas in Austin and a master’s in international relations from the University of Chicago. She combines her experience in consulting and market research to help global organizations grow.

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